Information

Shipping & Delivery

Custom Made for Your Home

Every SOVA Shades product is custom made to order.

Unlike mass-produced products, custom window coverings are made specifically to your selected measurements, fabrics, colours, and options before being shipped to your home.

Because each order is created just for you, production and delivery timelines may differ from traditional retail products.

Free Shipping & Transparent Rates

We offer free shipping across Canada and the United States on orders over CAD $399 before taxes.

For orders under CAD $399, shipping costs are calculated and displayed at checkout before payment is completed.

Transparent Pricing We believe in transparent pricing, so you will always see any applicable shipping charges before placing your order. Customers will not be asked to pay additional shipping fees after an order has been placed, except where re-delivery is required due to an incorrect address or failed delivery attempt.

Production & Delivery Times

Because every order is custom made, time is required for production and delivery.

Most custom orders are delivered within approximately 3-5 weeks from the date the order is placed.

Delivery timelines may vary depending on:

  • Product type
  • Fabric availability
  • Customization requirements
  • Seasonal demand
  • Holiday schedules
  • Delivery destination

Estimated timelines are provided for planning purposes and are not guaranteed delivery dates.

Tracking Your Order

Once your order has shipped, tracking information will be provided by email when available.

Please allow time for tracking updates to appear after shipment.

Delivery Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

SOVA Shades is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Incorrect Address? If a shipment is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-delivery.

Duties & Customs

For orders shipped to Canada and the United States, all applicable duties, customs clearance fees, and import-related charges are included and handled by SOVA Shades.

Customers will not be required to pay additional import fees, duties, or customs charges upon delivery.

No Surprise Charges We believe in transparent pricing, with no surprise charges after your order is placed.

Damaged Shipments

Please inspect your order immediately upon delivery.

If your shipment arrives damaged, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • Brief description of the damage

Claims submitted more than 48 hours after delivery may not be eligible for review.

Shipping Delays

While we work hard to meet estimated timelines, delays may occasionally occur due to circumstances outside our control, including carrier delays, severe weather, customs processing, supply chain disruptions, or peak seasonal shipping volumes.

SOVA Shades is not responsible for delays caused by third-party carriers or circumstances beyond our reasonable control.

Need Help?

Have questions about shipping, delivery timelines, or your order status? We are happy to help.

Please visit our Contact Us page and include your order number whenever possible.

Contact Us → Returns & Warranty →

Shipping with Confidence

Custom window coverings are an investment in your home. Our goal is to make the process as clear, transparent, and stress-free as possible — from your first measurement to final delivery.

If you have questions before ordering, we are always happy to help.

Get in Touch