Returns Warranty

SOVA Shades · Customer Care

Returns, Remakes & Warranty

Shopping for custom window coverings online should feel clear, transparent, and supported. Because most SOVA Shades products are custom made to your measurements and selections, our policies balance custom manufacturing with fair, practical customer support.

Before & after purchase

A clear process, from selection to delivery.

If something does not seem right, we are here to help. Please review the information below before placing an order and whenever you need support after delivery.

  • Custom-Made Products

    Most SOVA Shades products are custom made specifically for your order, including drapes, curtains, blinds, shades, rods, tracks, hardware, and selected accessories. Because these products are made to your selected size, fabric, colour, and options, they cannot be resold or restocked. For this reason, custom-made products are generally not eligible for return, exchange, or refund unless there is a confirmed manufacturing defect or an error made by SOVA Shades.

  • Before You Place Your Order

    We encourage customers to carefully review measurements, product selections, fabrics, colours, mount types, operating systems, and hardware options before placing an order. If you are unsure, our team is happy to provide guidance before you order.

  • Order Changes & Cancellations

    Orders may be modified or cancelled within 24 hours of purchase, provided production has not started. Orders cancelled before production begins are eligible for a full refund. Once production has started, changes, cancellations, refunds, or exchanges are no longer possible.

  • Measurement Errors

    If incorrect measurements are submitted by the customer, the order is not considered defective because products are manufactured according to the measurements provided during checkout. If a measurement error occurs, please contact us. Depending on the product and situation, a discounted remake may be available at our discretion.

  • Damaged, Defective, or Incorrect Products

    Please inspect your order immediately upon delivery. Any damage, manufacturing defect, incorrect item, missing component, or shipping-related issue must be reported within 48 hours of delivery. To submit a claim, please provide your order number, clear photos of the product, and clear photos of the packaging. Claims submitted after 48 hours may not be eligible for review.

  • Manufacturing Errors

    If a product is found to contain a manufacturing defect or if SOVA Shades made an error in production, measurements, materials, colour, hardware, or order processing, we will review the issue and arrange an appropriate solution. This may include replacement parts, repair guidance, a remake, or a replacement product at no additional cost.

  • Colour, Fabric & Natural Material Variations

    Colours may appear different depending on screen settings, natural light, room lighting, wall colours, flooring, and surrounding furnishings. Fabric dye lots may vary slightly between production batches. Natural fading over time and minor dye lot variation are normal characteristics of textile products and are not considered manufacturing defects. Colour variation, dye lot variation, natural fabric characteristics, and personal colour preference cannot be used as reasons for return, exchange, or refund.

  • Installation Responsibility

    SOVA Shades is an online custom window covering company. Customers are responsible for confirming that they are comfortable with measuring and installation before placing an order. Installation-related issues resulting from improper installation are not considered manufacturing defects and are not covered under warranty.

Product protection

Limited warranty coverage

Our warranty protects against manufacturing defects in materials, workmanship, hardware, and operating mechanisms under normal residential use.

01

2-Year Limited Warranty

SOVA Shades provides a 2-Year Limited Warranty against manufacturing defects in materials, workmanship, hardware, and operating mechanisms under normal residential use.

02

5-Year Limited Motor Warranty

Eligible motorized products include a 5-Year Limited Warranty on the motor system against manufacturing defects under normal residential use.

What is covered

Our warranty covers manufacturing-related issues that occur under normal residential use, including:

  • Defects in materials or workmanship
  • Faulty operating mechanisms
  • Defective hardware components
  • Manufacturing-related motor defects during the applicable warranty period

What is not covered

Our warranty does not cover issues resulting from circumstances outside of manufacturing quality or workmanship, including:

  • Incorrect measurements provided by the customer
  • Incorrect product selection, change of mind, or personal preference
  • Improper installation, accidental damage, misuse, or neglect
  • Unauthorized modifications or repairs
  • Normal wear and tear or environmental conditions
  • Natural fabric fading and dye lot variation
  • Colour differences caused by lighting, screen settings, or surrounding finishes

Our commitment

A fair review for every concern.

If something doesn't seem right, please reach out. We understand that custom window coverings are an investment in your home, and ordering online requires trust.

While custom-made products cannot always be returned or exchanged, we believe every situation deserves a fair review.

If an issue results from our workmanship, manufacturing, or order processing, we will take responsibility and work toward an appropriate solution.

Our goal is simple: to help you make confident decisions and enjoy a better experience from start to finish.

Need help?

Contact our team with your order number, photos, and questions. We are here to help before and after your purchase.

Contact SOVA Shades