Frequently Asked Questions

SOVA Shades is a Canadian-based online custom window covering shop offering custom blinds, shades, curtains, drapes, pillow covers, curtain tracks, rods, and accessories for homes across Canada.

Backed by real front-line experience in custom window covering projects, we carefully select products that make sense for Canadian homes — from style, fabric, and light control to privacy, durability, installation, and everyday use.

Yes. Most SOVA Shades products are custom-made to the size, style, and options you select when placing your order. Our custom collection includes blinds and shades such as roller shades, zebra blinds, sheer shades, aluminum blinds, honeycomb/cellular shades, roman shades, and woven shades, as well as custom curtains and drapes, including sheer curtains, blackout curtains, fire-retardant drapes, and outdoor drapes. Selected pillow covers, curtain tracks, rods, hardware, and accessories are also available.

Because each product is made specifically for your window or space, please review your measurements, product details, and selected options carefully before placing your order.

SOVA Shades is not a general marketplace. We specialize in custom window coverings and related hardware, backed by real front-line experience in custom blinds, shades, curtains, and drapery projects.

We understand what Canadian homes truly need — privacy, light control, child-safe options, durable materials, practical installation, and a clean designer look. Every product we offer is carefully selected based on real project experience, so you can shop online with more confidence and less guesswork.

Yes. SOVA Shades is a Canadian-based company serving customers across Canada. Backed by real front-line experience in custom window covering projects, our product guidance, pricing structure, and support are designed around the needs of Canadian homes — from changing seasons and privacy expectations to practical installation, durability, and everyday comfort.

SOVA Shades offers custom blinds and shades online, including roller shades, zebra blinds, sheer shades, aluminum blinds, honeycomb/cellular shades, roman shades, and woven shades. Our custom curtains and drapes collection includes sheer curtains, blackout curtains, decorative drapes, fire-retardant drapes, and outdoor drapes. We also offer selected pillow covers, curtain tracks, rods, hardware, and window treatment accessories to help complete your window covering project.

For bedrooms, we usually recommend blackout curtains, blackout roller shades, blackout honeycomb shades, or layered window treatments. For the most finished and comfortable result, we recommend layering sheer curtains with full blackout drapes — sheers bring daytime softness and privacy, while blackout drapes provide nighttime privacy and better sleep. For a cleaner, simpler look, blackout roller shades or cellular shades are a practical and modern choice.

For living rooms, popular choices include light-filtering roller shades, sheer shades, zebra blinds, sheer curtains, roman shades, woven shades, and layered curtains. The best choice depends on your privacy needs, natural light preference, design style, and the overall look you want to create.

For a clean modern look, roller shades or zebra blinds work well. For a softer, warmer, and more decorative feel, sheer curtains, roman shades, woven shades, or layered curtains can help create a more finished designer look.

The best option for privacy depends on when and how you need privacy. Sheer shades, zebra blinds, and aluminum blinds allow you to adjust light and privacy throughout the day, making them practical choices for flexible spaces.

Light-filtering roller shades, cellular shades, roman shades, and woven shades can provide softer privacy while still filtering natural light. Roman shades and woven shades can also be made with different lining options to achieve different levels of light control, from light-filtering to room-darkening or blackout.

For curtains and drapes, privacy and light control depend on the fabric thickness and lining. Sheer curtains create soft daytime privacy, while heavier fabrics or blackout-lined drapes provide stronger privacy, especially at night.

For the strongest blackout effect, we recommend blackout curtains, blackout roller shades, blackout honeycomb/cellular shades, or layered window treatments.

Please note that "blackout" refers to the fabric or material itself, not a completely sealed window. Some light may still appear around the sides, top, or bottom depending on the mount type, window shape, product system, and installation.

For maximum light blocking, ceiling-to-floor and wall-to-wall blackout drapes usually provide the best result. Outside mount shades, wider coverage, blackout-lined drapes, and layered window treatments can also help reduce light gaps and create a darker room.

Yes. Selected SOVA drapery fabrics and project-grade options are made with inherently fire-retardant yarns for long-lasting fire-retardant performance. These fabrics are designed to meet CAN/ULC-S109 and NFPA 701 standards, making them suitable for many commercial, hospitality, property management, and project-based needs.

If fire-retardant performance or a specific test report is required, please check the product page or contact us before ordering so we can confirm the suitable fabric and documentation availability.

Yes. Selected outdoor drapes are available for covered patios, pergolas, balconies, and outdoor living areas. Outdoor use depends on fabric type, exposure, hardware, wind conditions, and installation environment. Please review the product page carefully or contact us with photos before ordering.

Yes. SOVA Shades products are available in cordless, wand-controlled, or motorized options. These choices help reduce exposed cords, create a cleaner look, and are practical for homes with children or pets.

Availability depends on the product type, size, fabric, and operating system.

Yes. Selected blinds and shades can be ordered with motorized options. Motorized window coverings are ideal for large windows, hard-to-reach windows, bedrooms, media rooms, high ceilings, and modern homes where convenience, comfort, and a cleaner look are important.

Depending on the product and motor system, they can be operated by remote control and may support smart home integration. Motorized options also help reduce exposed cords, making them a practical choice for homes with children or pets.

For most blinds and shades, measure width first, then height. Use a steel measuring tape and measure each window separately.

For inside mount, please measure the exact inside width and height of your window opening. Measure the width at the top, middle, and bottom, and use the smallest width. Then measure the height on the left, middle, and right, and use the largest height. Enter your window opening measurements when ordering; we will make the necessary production deductions for a proper fit.

For outside mount, please enter the finished width and height you want the blind or shade to cover. The coverage size is your choice, depending on your preferred look, privacy, and light control.

For blinds and shades, it depends on the mount type.

For inside mount, please enter the exact inside window opening measurements. These are not the final finished product size. We will make the necessary production deductions for a proper fit.

For outside mount, please enter the finished width and height you want the blind or shade to cover. In this case, the size you enter is generally the final finished product size unless the product page states otherwise.

Please always follow the measuring guide for the specific product you are ordering.

Yes. For inside mount blinds and shades, SOVA Shades will make the necessary production deductions for a proper fit.

Please enter the exact inside window opening measurements when ordering. Measure the width at the top, middle, and bottom, and use the smallest width. Measure the height on the left, middle, and right, and use the largest height.

Please do not make your own deductions for inside mount blinds and shades unless the product page specifically instructs you to do so.

Inside mount means the blind or shade is installed inside the window frame for a clean, built-in look. Your window needs enough depth for the product to fit properly.

Outside mount means the blind, shade, curtain, or drape is installed outside the frame, usually on the wall, trim, or ceiling. It offers more flexible coverage, can make the window look larger, and can help reduce light gaps for better privacy and light control.

For custom curtains and drapes, first decide whether they will hang from a rod or a track, and whether they will be wall-mounted or ceiling-mounted.

The width you enter is the finished coverage width you want the curtains or drapes to cover. The height you enter is the finished curtain length from the rod, track, or intended mounting position down to where you want the curtain to finish.

SOVA Shades does not make measurement deductions for custom curtains or drapes. Please enter the exact finished width and height you would like us to make, and always follow the measuring guide for your selected curtain style and hardware.

Yes. If you are unsure about product choice, measuring, mount type, or hardware, you can contact us with photos of your windows. Our team can provide general guidance before you place your order.

Fabric swatches may be available for selected fabric-based products, such as custom curtains, drapes, roman shades, woven shades, and selected project-grade fabrics.

To keep our online collection simple and curated, swatch availability may vary by product, fabric, and color. Some swatches may be offered individually or as part of a curated sample kit, and the swatch cost may be credited toward your custom order when applicable.

We recommend ordering a swatch for projects where color, texture, light filtering, or fabric weight is especially important. Please note that colors may still appear slightly different depending on room lighting, wall color, screen settings, and surrounding furniture.

We do our best to show colors as accurately as possible through product photos, color names, and fabric descriptions. However, fabric colors may appear slightly different depending on screen settings, natural light, room lighting, wall color, flooring, and surrounding furniture.

If exact color matching is important for your project, please check whether a swatch is available for the selected product or contact us before placing a custom order.

Yes. Like many custom textile products, fabric color may vary slightly between different dye lots or production batches. This is normal and not considered a product defect.

If you are ordering multiple items for the same room, connected spaces, or matching window treatments, we recommend placing them in the same order whenever possible to help improve color consistency across your project.

Choose your product, enter the required size, select your fabric or color, choose the mount type and operating system, then add the item to your cart. Before checkout, carefully review all measurements, colors, quantities, room labels, and options.

Because most SOVA Shades products are custom-made, production may begin shortly after your order is placed. If you need to make a change, please contact us as soon as possible, ideally within 24 hours.

We will do our best to accommodate change requests before production begins. However, once an order has entered production, changes or cancellations may not be possible.

Any approved change may affect the final price, production timeline, or shipping date.

Custom-made products may enter production shortly after your order is placed. If you need to cancel your order, please contact us as soon as possible, ideally within 24 hours of placing the order.

We will do our best to help before production begins. However, once an order has entered production, cancellation may not be possible.

If a cancellation is approved, any applicable refund will be processed according to the payment method used and the status of the order.

Yes. We recommend labeling each item clearly by room name or window location, such as Primary Bedroom Left Window or Living Room Patio Door. This helps you stay organized when your order arrives.

Yes. SOVA Shades ships across Canada. Shipping availability, shipping fees, and estimated delivery times may vary by product type, package size, and delivery location.

Most custom window coverings are made to order. As a general guideline, many custom blinds and shades take approximately 3–4 weeks, while custom curtains and drapes may take approximately 3–5 weeks. Timelines may vary during busy seasons or for special orders.

Yes. Once your order has shipped, you will receive tracking information by email when available.

Please inspect your package as soon as it arrives. Check the product, color, size, quantity, and hardware. If the package or product appears damaged, please take clear photos of the packaging and product, and contact us within 48 hours so we can assist you.

Many SOVA products are designed for DIY installation if you are comfortable using basic tools such as a drill, measuring tape, level, and screwdriver. Installation difficulty depends on product type, window condition, wall material, and size.

Yes. SOVA Shades provides online installation instructions for most products, so you can review the steps before or after your order arrives.

Please always follow the installation instructions for your selected product, as brackets, hardware, and mounting steps may vary by product type and system.

SOVA Shades is an online custom window covering shop. We do not provide in-home measuring or installation services.

Customers are responsible for measuring their windows and installing the products. We provide online measuring guides and installation instructions to support the process. For larger projects, complex windows, or customers who are not comfortable with DIY installation, we recommend working with a qualified local installer.

Common tools may include a steel measuring tape, pencil, level, drill, screwdriver, step ladder, and appropriate wall anchors or screws depending on your wall type. Please always follow the installation guide for your specific product.

Custom-made products are made specifically to your selected size, style, fabric, color, and options. For this reason, custom blinds, shades, curtains, drapes, curtain tracks, rods, and made-to-order accessories are generally not returnable, exchangeable, or refundable unless there is a confirmed manufacturing defect or an error made by SOVA Shades.

Returns or refunds cannot be accepted due to incorrect measurements, wrong product selection, color preference, change of mind, or installation issues.

Please review your measurements, product details, colors, mount type, operating system, and selected options carefully before placing your order.

If the product was made according to the measurements and options you submitted, measurement errors are not considered product defects. Please contact us. We will review the situation and help you find the most practical solution. A replacement or reorder discount may be available depending on the product and situation.

Please contact us within 48 hours of delivery with clear photos of the issue and packaging. Once reviewed, we will help arrange the appropriate solution, such as replacement parts, repair, remake, or replacement.

Yes. SOVA Shades offers limited warranty coverage for eligible manufacturing defects in materials, workmanship, and operating mechanisms. Warranty coverage may vary by product type, fabric, hardware, motor system, and component.

Our rechargeable battery motorized products include a 5-year limited motor warranty. Other products may include different warranty coverage or extended component coverage, which will be noted on the product page when applicable.

Warranty coverage does not include incorrect measurements, wrong product selection, change of mind, normal wear and tear, misuse, improper installation, accidental damage, customer modification, unsuitable environments, dye-lot color variation, or natural fading over time.

If you experience an issue, please contact us with your order details and clear photos. Our team will review the situation and help arrange the most appropriate solution, such as replacement parts, repair guidance, remake, or replacement when applicable.

Yes. Our team can help you compare products, understand fabric and light-control options, review general measuring questions, and choose a practical solution for your space.

For product questions, measuring guidance, or project support, we recommend emailing us with your questions, window photos, measurements, or project details. This helps our team review your request carefully and provide more accurate guidance.

Live chat may also be available when our team is online for quick questions. If we miss your chat message, please leave your email and we will follow up during business days.

You can contact SOVA Shades by email, through the contact form on our website, or by live chat when our team is online.

For product questions, measuring guidance, or project support, please include your window photos, measurements, and product details so we can review your request carefully. If you are asking about an existing order, please include your order number.

Yes. SOVA Shades customer support is handled by real people with window covering experience. We are here to help you make confident decisions before and after your order.

Yes. We welcome designers, decorators, builders, property managers, and trade professionals.

SOVA Shades can support selected trade inquiries, volume orders, multi-room projects, and project-based window covering needs. Please contact us with your project details, product requirements, measurements, and timeline so we can recommend suitable options.

Yes. SOVA Shades can support larger residential orders, multi-room projects, and selected commercial or property management orders.

With real experience in large-scale custom curtain and window covering projects, we can help prepare preliminary quotes based on floor plans, window schedules, measurements, or project drawings. We can also help review product choices, material consistency, mounting requirements, hardware needs, and shipping considerations before the order is finalized.

Final pricing may need to be confirmed once measurements, product selections, and project requirements are finalized.